Plan your growth: Quick diagnosis of your SME




Information on the company
Activity area
Since how long has your company been in operation? years
Number of employees
Total sales

Marketing / sales
Do your customers easily understand the value proposition of your products / services?
Do you have a clear idea of your most profitable customers and target segments?
Does your target audience often negotiate the price of the product or service you offer?
How many active customers do you currently have?
What is your percentage of repeat business and repeat customers?
Can you measure the performance of your marketing / sales strategies (each $ invested for every $ of sales generated)?
Can you measure customer satisfaction (other than purchase volume)?

Finance
Does your business generate profits (your salary included)?
Are you able to pay a salary that meets your current expectations?
Are you able to calculate the profitability of each of your products and services?
Does your business generate enough profit so you can re-invest in your structure?
Do your financial statements show a history that allows you to get financing (banking) for your growth projects?
Do you use tools to measure your financial performance?

Production
Can you measure the performance (productivity) of your production?
Can you produce more and better in the event of a sustained increase in your sales?
To finance your growth, can you optimize your structure and improve your profit margin?
Can your company structure respond to sudden sales growth?

Human Resources
Can you delegate some of your operational functions to employees?
Are you the unique holder of the know-how of the company?
Are the tasks and responsibilities of all employees written and communicated?
Can you measure the performance of your teams?
Do you have a performance appraisal process for your employees?
Do you have a performance reward / bonus process for your employees?